Legal Disclaimer
Understanding our service limitations, warranties, and legal responsibilities helps set clear expectations for our locksmith services.
Important Legal Information
Please read this disclaimer carefully. It explains the limitations of our services, warranties, and legal responsibilities.
Last Updated: December 23, 2025
1. Service Scope and Limitations
Locksmith Open Now provides professional locksmith services with specific scope limitations to ensure safety and legal compliance.
Services We Provide:
- Lock installation, repair, and replacement
- Key duplication and programming
- Lock rekeying and master key systems
- Emergency lockout assistance
- Access control system installation
- Security consultations
Services We Do Not Provide:
- Complete home security system installation
- Alarm system monitoring or repair
- Property damage repair beyond locks
- Legal advice or property rights consultation
- Insurance claims processing
2. Warranty Information
Our warranties are limited to the specific work performed and materials provided, with reasonable time limitations.
Workmanship Warranty:
- 90 days on lock installation and repair work
- Covers defects in our workmanship only
- Does not cover normal wear and tear
- Does not cover damage from misuse or abuse
Product Warranty:
- Subject to manufacturer's warranty on supplied locks
- We pass through manufacturer warranties where applicable
- Key blanks and basic hardware: 30 days
- Electronic components: Manufacturer warranty applies
Warranty Exclusions:
- Damage from attempted break-ins or forced entry
- Problems caused by property settlement or weather
- Issues with locks not installed by us
- Damage from improper use or modification
3. Liability Limitations
Our liability is limited to the value of services provided and reasonable foreseeable damages.
Liability Scope:
- Limited to the cost of services performed
- Maximum liability of $500 for any single service call
- Excludes consequential or indirect damages
- Excludes loss of use or business interruption
Customer Responsibilities:
- Provide accurate property access information
- Ensure property ownership or legal access rights
- Report any existing damage before service
- Follow our recommendations for lock security
Force Majeure:
- Not liable for delays due to weather or traffic
- Not responsible for circumstances beyond our control
- Emergency response times are estimates only
4. Service Guarantees
We provide service guarantees within reasonable limitations to ensure customer satisfaction.
What We Guarantee:
- Professional, licensed technicians
- Clean, respectful service
- Competitive pricing with no hidden fees
- 24/7 availability for emergency services
- Clear communication throughout service
What We Do Not Guarantee:
- Specific response times for non-emergency calls
- Compatibility with all lock brands and types
- Success in opening damaged or specialty locks
- Prevention of future break-ins or security issues
- Results of key programming for certain vehicles
5. Legal Rights and Recourse
Customers have specific legal rights and recourse options for service-related issues.
Customer Rights:
- Right to professional, competent service
- Right to clear pricing and billing
- Right to file complaints with licensing boards
- Right to dispute resolution through proper channels
Dispute Resolution:
- Contact us first to resolve issues directly
- File complaints with New York State licensing board
- Small claims court for disputes under $25,000
- Mediation services available for larger disputes
Legal Compliance:
- All work performed in compliance with local laws
- Proper licensing and insurance maintained
- Adherence to industry standards and best practices
6. Emergency Services Notice
Emergency locksmith services have specific limitations and expectations that differ from standard services.
Emergency Service Limitations:
- Response times are estimates and not guaranteed
- Emergency rates apply during off-hours
- Service may be limited by safety or access issues
- Some repairs may require follow-up appointments
Emergency Definitions:
- Locked out of home, business, or vehicle
- Security compromise requiring immediate attention
- Property damage affecting security
- Time-sensitive business or personal situations
7. Property Access and Ownership
We require verification of property access rights and cannot provide service without proper authorization.
Access Requirements:
- Proof of ownership or legal right to property
- Identification verification for security
- Permission from property owner or manager
- Emergency situations may require additional verification
Access Limitations:
- Cannot enter properties without proper authorization
- Cannot bypass security systems without permission
- Cannot provide service to minors without adult supervision
- Cannot enter restricted or secured areas
8. Changes to This Disclaimer
This disclaimer may be updated periodically to reflect changes in services or legal requirements.
- Updates posted on our website with effective dates
- Major changes communicated to customers
- Continued use of services constitutes acceptance
- Previous versions archived for reference
Questions About This Disclaimer
If you have questions about our services, limitations, or legal responsibilities:
- Phone: 929-641-4896
- Email: info@locksmithopennow.com
- Address: 535 Fifth Avenue, 4th Floor, New York, NY 10017
- Hours: 8:00 AM - 10:00 PM daily (Emergency: 24/7)
Need Locksmith Services?
Understanding our limitations helps us provide the best possible service. Contact us for professional locksmith assistance.